1. Check-in and Check-out

• Check-in: From 2:00 PM
• Check-out: Until 12:00 PM
• Late check-out is available upon request and subject to availability for an additional fee. Please contact the reception for more information.

2. Payment Policy

• All reservations must be guaranteed with a valid credit card.
• Payment can be made in cash or by credit/debit card upon check-in.

3. Pets

• Pets up to 5 kg are allowed in the hotel for an additional fee.

4. Smoking

• Smoking is strictly prohibited in all indoor areas of the hotel. Violation of this policy will result in a fine of 50 Euros.

5. Behavior and Respect for Other Guests

• Please maintain good manners and respect the peace and comfort of other guests.
• Loud activities and gatherings are not allowed after 11:00 PM.

6. External Visitors

• External visitors are allowed only in the hotel lobby.

7. Security and Safety

• For your safety, the hotel is equipped with security and video surveillance.
• Please do not leave valuables unattended. The hotel is not responsible for lost or stolen items not stored in the safe.
• Safes are available at the reception for a fee.

8. Hygiene and Maintenance Policy

• Towels are changed every two days or upon request by leaving them on the bathroom floor.
• Bed linen is changed every three days.
• For additional cleaning or maintenance, please contact the reception.

9. Use of "Do Not Disturb" (DND) Sign

• If you do not wish to be disturbed, please place the "Do Not Disturb" sign on the outside of your door.
• Please note that the "Do Not Disturb" sign will prevent staff from entering the room for cleaning or other services.
• If the "Do Not Disturb" sign remains on the door for more than 24 hours, please inform the reception of your needs.

10. Damages and Losses

• Any damage or loss of hotel property will be charged according to the price list at the reception.

11. Tips and Gifts

• If you wish to leave a tip or gift for your housekeeper, please place it on the pillow.

12. Lost Items

• If you have forgotten something upon departure, please email: reservations@hotelmarvel.bg or guestrelation@dafnadk.com

13. Fire Safety Rules

• In case of fire, please notify the reception immediately.
• Exit the building according to the evacuation plan.
• If the corridor and stairs are smoky, please stay in your room and open the balcony door.
• Close the door tightly and place wet towels at the bottom threshold.
• Covering night lamps is prohibited.

14. Technical Maintenance

• In case of a malfunction, please notify the reception.

15. Security

• The hotel is under 24-hour video surveillance.

16. Telephone Directory

• Reception: 9 or 100
• To contact another room: Room number (e.g., room 257 corresponds to phone number 257)

17. Contacts

• For questions or additional information, please contact us at internal phone 9 or 100 to the reception staff if needed.
• Best wishes for a pleasant stay,